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RETURNS AND REFUNDS POLICY
RETURNS AND REFUNDS POLICY
1. Introduction
At P4SHOP, we're committed to making your shopping experience a great one. If you're not completely satisfied with your purchase, we're here to help. Our Returns and Refunds Policy outlines the conditions for returning items and getting refunds for purchases made on P4SHOP through our sellers. It also explains when returns and refunds aren't allowed.
2. Items that cannot be
returned
We prioritize customer safety and hygiene. Certain product
categories can't be returned due to health and hygiene concerns or rapid
deterioration/expiration. Returns and refunds for these items are only allowed
if you received the wrong item, a damaged/defective item, or a fake/inauthentic
item.
We also don't accept returns for:
- Customized items
- Items damaged after delivery
- Used/worn items (unless they became damaged/defective after
reasonable use)".
3. Return period and
conditions for acceptance of returns
Subject to the rules set out in this Returns and Refunds Policy,
sellers on P4SHOP offer returns for most items within 7 days post delivery. We
do not accept returns, for any reason whatsoever, after the returns period has
lapsed. This does not affect your legal rights against the seller.
You may return items purchased on P4SHOP within the returns
period, for the reasons listed below:
|
Reason for Return |
Applicable Product Category |
|
I changed my mind |
All product categories except: · Product categories that
cannot be returned for health and hygiene reasons, as further detailed in
Section 3 below, include: detergent packs and tablets, drinks, stationery,
beverages, drugs, food supplements, underwear, beach & swimwear, makeup,
body shop, facial skincare, hygiene, hand, feet, and nail care, fragrances,
fabric deodorizer, haircare, health and relaxation, adult, and groceries. · Events · Tickets and Software · Products with broken
seals or missing tags |
|
Size is
correct but doesn't fit as expected |
Clothing
and shoes only |
|
Item
stopped working well after usage |
All
product categories except: · Clothing · Sport & fitness · Consumables |
|
Item
received broken or defective |
All
product categories |
|
Packaging
was damaged |
All
product categories |
|
Item
received with missing parts or accessories |
All
product categories |
|
Item
received used or expired |
All
product categories except software |
|
Item
seems to be fake/unauthentic |
All
product categories |
|
Wrong
item/colour/size/model |
All
product categories |
4. We don’t support or Accept exchange
We do not offer exchanges. If you would like a different size or
color, please return your unwanted item and place a new order.
5. Returns Packaging
When returning an item for any reason, you must do so in the
exact condition you received it from P4SHOP, with its original packaging and
all tags and labels attached. Returned items are your responsibility until they
reach us, so ensure they are packaged properly and can't get damaged on the
way.
6. Refunds
If we accept your return, we aim to refund you the purchase
price of the item within the period stated on the return timelines page. For
incorrect, defective, or damaged items, you will also be refunded for the
delivery costs.
7. Refund requests/ Rejected return
All returned items are inspected to verify the reason for return. If your return is not approved, we'll attempt to re-deliver the item twice. If this fails, you'll need to collect the item within 60 days. If not collected, the item will be forfeited.
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