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Return Policy Page
RETURNS AND REFUNDS POLICY
1. Introduction
At P4shop, we want you to have a positive experience every time
you shop with us. Occasionally though, we know you may want to return items you
have purchased. This Returns Refunds Policy sets out our conditions for
accepting returns and issuing refunds for items purchased on P4shop on behalf
of our sellers. It also sets out when we will not accept returns or issue
refunds.
2. Return period and conditions for acceptance
of returns
Subject to the rules set out in this Returns and Refunds Policy,
sellers on P4shop offer returns for most items within 7 days post delivery. We
do not accept returns, for any reason whatsoever, after the returns period has
lapsed. This does not affect your legal rights against the seller.
You may return items purchased on P4shop within the returns
period, for the reasons listed below:
|
Reason for Return |
Applicable Product Category |
|
I
changed my mind |
All
product categories except: · Product categories that cannot be returned for health and
hygiene reasons, as further detailed in Section 3 below, include: detergent
packs and tablets, drinks, stationery, beverages, drugs, food/food supplements,
underwear, beach & swimwear, makeup, body shop, facial skincare, hygiene,
hand, feet, and nail care, fragrances, fabric deodorizer, haircare, health
and relaxation, adult, and groceries. · Events · Tickets and Software · Products with broken seals or missing tags |
|
Size is correct but doesn't fit as
expected |
Clothing and shoes only |
|
Item stopped working well after
usage |
All product categories except: · Clothing · Sport & fitness · Consumables |
|
Item received broken or defective |
All product categories |
|
Packaging was damaged |
All product categories |
|
Item received with missing parts
or accessories |
All product categories |
|
Item received used or expired |
All product categories except
software |
|
Item seems to be fake/unauthentic |
All product categories |
|
Wrong item/colour/size/model |
All product categories |
3. Items that cannot be returned
We do not accept returns of certain product categories for
health and hygiene reasons. Customer safety is important to us, so certain
product categories cannot be returned due to health and hygiene reasons, or if
they may deteriorate or expire rapidly. You shall only be entitled to return
and refund in respect of these items if you received the wrong item, a damaged
or defective item, or a fake or inauthentic item.
We do not accept returns of customized items, items you have
damaged after delivery, or used/worn items unless they became damaged or
defective after reasonable use.
4. Packaging returns
When returning an item for any reason, you must do so in the
exact condition you received it from P4shop, with its original packaging and
all tags and labels attached. Returned items are your responsibility until they
reach us, so ensure they are packaged properly and can't get damaged on the
way.
5. Refunds
If we accept your return, we aim to refund you the purchase
price of the item within the period stated on the return timelines page. For
incorrect, defective, or damaged items, you will also be refunded for the
delivery costs.
6. Rejected return and refund requests
All items are inspected on return to verify the reasons
provided. If your return request is not approved, we will make two re-delivery
attempts. If unsuccessful, you must collect the item within 60 days, failing
which the item will be forfeited.
7. No exchange
We do not offer exchanges. If you would like a different size or
color, please return your unwanted item and place a new order.
8. Further information
Contact us vis email : support@p4shop.us
WHY P4SHOP?
